Returns & Shipping Policy

1. Returns Policy

We want you to be completely satisfied with your purchase. We offer a 14-day return window from the date of delivery on all eligible non-customised physical products.

This policy is in compliance with:

• The EU Consumer Rights Directive (Distance Selling)
• UK Consumer Contracts Regulations 2013
• Applicable Australian Consumer Law
• Indian Consumer Protection Act 2019

Natural variations in crystal colour, texture, or pattern are characteristics of authentic gemstones and do not qualify as defects.

2. How to Return

1. Contact us within 14 days of delivery at returns@arisenumero.com with your order number and reason for return
2. Receive your return authorisation — we'll confirm your return is eligible and provide a return address
3. Pack securely — use the original packaging if possible to protect the item in transit
4. Ship the item — use a tracked shipping method. Keep your tracking number
5. Confirmation & refund — once we receive and inspect the item, we will process your refund within 5–7 business days

We recommend using a tracked shipping service for returns. We cannot process refunds for items lost in return transit.

3. Refunds

Approved refunds are processed within 5–7 business days of receiving the returned item. The refund will be issued to the original payment method used at checkout.

Depending on your bank or payment provider, it may take an additional 3–10 business days for the refund to appear in your account.

Original shipping costs are non-refundable unless the return is due to our error (wrong item sent, defective product).

If your order qualified for free shipping and you return part of the order, the original shipping cost may be deducted from your refund.

4. Exchanges

We are happy to exchange items for a different size or product of equal value. Contact returns@arisenumero.com within 14 days of delivery to arrange an exchange. You are responsible for return shipping costs on exchanges unless the original item was defective.

5. Non-Returnable Items

The following cannot be returned or refunded:

• Customised or personalised bracelets
• Numerology readings once delivered (digital personalised service)
• Items returned after the 14-day window
• Items that have been worn, damaged, or are missing their original packaging

6. Shipping Information

We ship worldwide from Mumbai, India. Orders are processed and dispatched within 1–3 business days of confirmed payment. You will receive a dispatch confirmation email with tracking information once your order ships.

We ship via reputable international carriers including India Post EMS, DHL, FedEx, and regional postal services depending on your location.

7. Shipping Rates & Estimated Delivery Times

Express shipping options are available at checkout for most regions at an additional cost. Estimated delivery times are in business days and do not include customs processing time, which may add additional days for international orders.

8. Customs & Import Duties

We mark all parcels with accurate customs values as required by law. We do not undervalue parcels or mark orders as "gifts" to avoid customs charges, as this is illegal.

Customs processing times vary by country and are outside our control. If your parcel is held at customs, please contact your local customs authority with your tracking number.

If an order is refused or unclaimed at customs and returned to us, we will issue a refund for the product value only (minus original shipping costs).

9. Order Tracking

Once your order is dispatched, you will receive a tracking number by email. You can use this number on the carrier's website to monitor your delivery.

Please allow 24–48 hours after dispatch for tracking information to update on the carrier's system.

10. Lost or Damaged Orders

If your order arrives damaged, please photograph the damage immediately and contact us at hello@arisenumero.com within 48 hours of delivery. We will arrange a replacement or full refund.

If your tracking shows "delivered" but you have not received your parcel, please: (1) check with neighbours and any safe drop locations; (2) contact your local postal office. If still unresolved after 5 business days, contact us and we will investigate with the carrier.

We consider an order officially lost if there has been no tracking update for 30 days (domestic) or 45 days (international). In such cases, we will reship or refund at no cost to you.

11. Contact

When contacting us about a return or shipment, please include your order number (CEL-XXXXX) for faster assistance.